Zipline

Lex Ituarte

Ian Pagulayan

Visitor and worker onsite checkin configurations and help.

Entry Compliance

How to assemble your devices, including printers and stands

Setting Up Hardware

How to ensure your Thermal Pro remains hygienic

Sanitising Your Thermal Pro

Learn the key hardware and software specifications for your Zipline Thermal Pro.

Thermal Pro Key Specs

What to do when your device is reading low, unknown, or high temperatures, has connectivity issues, freezing, or crashing?

Managing Zipline tablet issues

Printer Labels

What to do if you experience a challenge with your Zipline Label Printer

Zipline Label Printers - Technical Support

A staff member being recognised by a different name

Managing Suggested Residents on Check-In Kiosks

Devices

Welcome staff and visitors compliantly and safely by easily adding and managing any exemptions for COVID-19 Testing and Boosters.

COVID-19 Testing and Booster Exemptions

Manage check in flow for Visitor types across multiple Locations

Visit flow templates

Easily give certain visitors access to your facility outside of hours or during lockdowns.

Essential Visits

How to add a new profile/person and upload their vaccination evidence before arrival?

Creating a new profile

How to upload/approve vaccination evidence?

Adding Vaccination Evidence Via The Portal

How to change your facility's visiting hours?

Updating visiting hours

Need to duplicate/create multiple bookings? We got your back!

How to duplicate a booking?

Changing capacity restrictions

Changing Covid-19 Test Requirements in the Zipline Portal

Covid-19 Test Requirements

Turning on/off vaccination requirements

If you need help creating bookings on behalf of customers, you found the right place!

Creating a booking

View profiles for all of your people and manage their details

People Directory & Managing Resident/Visitor Details

Need to add a child or another person under the same number for a booking?

Adding dependents to a booking

How to prevent new bookings from being made at a locked-down location or area and how to turn bookings back on?

Turning on/off bookings for a location or sub-area

How to create bookings that exceed your current rules and restrictions

Bypassing Restrictions

If you need help on how to create visitor check-ins in the portal, you've come to the right place!

Create manual check-in on portal

Zipline Kiosk Check-In Not Syncing to Timesheets

Portal

Notes from major portal, booking system and tablet app releases

Releases

Portal: H2 2021 Releases

Learn about all of our portal advancements for Q2 2021.

Portal: Q2 2021 Releases

Learn about brand new features and improvement to the Zipline tablet app.

Tablet: Q3 2021 Releases

See what we shipped in April to June, 2021

Tablet: Q2 2021 Releases

Tablet App

Learn the features that help you manage resident data

Resident Match & Resident Name Memory

Resident Outings

Ask visitors to document special information

Add A Custom Question

Learn how visitors can use FastPass as an alternative to phone number check-in

FastPass QR Code Check-In

Learn more about how visitors, contractors, patients, staff and volunteers can use Zipline.

Visit Flows

Learn how our system handles visits, both with and without bookings

How Zipline Handles Visitor Check Ins

SMS Notifications

Visitor Experience

Learn about our homecare screening and staff duress product

Zipline for Homecare

Learn more about our artificial intelligence for automatically approving valid vaccination evidence

Zipline AI for Vaccination Evidence Approvals

Modules

Approve visitors as they check in for vaccination and Covid testing requirements

Real-Time Vaccination/Test Evidence Approvals & Exemptions

Manage the Upcoming Regulation Changes for the Extended Quality Indicator Program Using Our New QI Hub - Workforce Module.

QI Hub – Workforce Module

Contact Tracing / Check-in Reports

How to screen visitors for a negative test result

Covid Test Collection (RAT/PCR)

Get text alerts for failed health declarations and temperatures

Compliance Alerts

Learn more about how we integrate with mandatory state QR Codes.

Compliance QR Codes

Learn about supported vaccine types, configuration options, and how evidence is added

Managing Vaccination Requirements

How to create custom requirements for different types of contractors

Contractor COVID Vaccination Compliance

Entry Management Compliance

How to Fix Grey Shapes on your iPad Screen?

Updating the RateIt App

Setting up a Personal Hotspot (iOS)

Setting up a Mobile Hotspot/Tethering (Android)

Unresponsive Touch

Configuring your iOS Device for the RateIt app (Standard Re-installation)

RateIt Device Troubleshooting Steps

Fixing a Device in 'Safe Mode'

How to lock your iOS device down

I have forgotten my Guided Access pin/it no longer works; what do I do?

Enabling Sleep Mode (iOS)

Disabling 'Force Screen On'

Enabling Demo Mode

Enabling Single-App Mode (Samsung Device: Pin Window)

Hardware related

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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