As regulations change on the requirement for COVID-19 tests and vaccinations, you can easily create exemptions for people and for set periods of time. This functionality makes the check-in process easier for these visitors and easier for staff to track and manage

Why do you probably need to provide exemptions?

There could be various reasons why you should provide an exemption to a visitor or a staff member. This can include, but is not limited to the following:

  1. Recently tested positive for COVID-19.

  2. With pre-existing conditions that make the person not eligible to take vaccinations.

  3. Children under a specific age (depends on state directives or advice from authorised agencies/vaccine providers).

  4. People with a history of specific allergies.

  5. Other special circumstances or legislation.

How does it work?

If someone is given an exemption, they will not be asked to provide a COVID-19 Test result or Booster Evidence until the day the exemption expires. Once this time period has elapsed, the person will be prompted for the requirement again.

How to provide an exemption to a person

You can only provide exemptions using the booking management portal. This functionality is not available on the tablet at this stage. To provide an exemption, go to People -> Directory -> Visitors (or Staff). From there, search for the profile of the person and then click the View button.

On the profile page, click Evidence -> Set exemption next to the requirement (Negative COVID-19 test or COVID-19 vaccination booster dose) 👇

On the pop-up screen, set the date for when the exemption should expire and ask for the requirement again. You can also add a note for the reason why you're providing an exemption for the person(option) which can help you with auditing/reviewing where needed. Click Authorise exemption when done.

While the exemption will expire on the date you've set, you can easily remove them manually by clicking the Remove exemption button like the below:

💌 Still need help? Please contact Zipline, and one of our Support Heroes will be happy to assist.

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