How to contact Zipline Support?

The best practices when contacting Zipline for support.

Ian James S. Pagulayan avatar
Written by Ian James S. Pagulayan
Updated over a week ago

You are welcome to email Zipline Support at any time, and the team will respond to your queries as soon as possible. If you have Premium Support, call us on the phone number indicated in your Contract or Addendum.

Our contact details

Support Hours

Regular: 9 am to 7 pm AEST, Mondays to Fridays

Premium Support: 24 hours, 7 days a week(including public holidays)

While we pride our team on our short response time records, we rely on the information and details you provide to investigate and fix any issues you might come to us for - telling us what specifically the problem is will help us resolve the query faster.

When emailing us for tablet issues, please include the Device ID of the affected device. You can find this information on the back of the tablet itself.

It is recommended that you attach photos or videos of any error messages or how the system behaves when you encounter an issue in your email. This will help us better picture the problem and provide a solution efficiently.

The team will also require the phone numbers of the visitors affected by the issue, how often it happens, and when it started occurring. This is so our Engineering Team can look at specific check-in activities and better understand what might be going on.

If you're contacting us for a replacement, please attach a photo of the faulty hardware and send it over including your shipping address, contact person, email address, and phone number for the delivery.

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