Zipline

Katie Hanlon

Jarrod Page

Help for customers who have upgraded to the new platform.

Help and support for upgraded customers 

See a list of FAQ's relating to your Zipline Upgrade on 26 September 2022

Upgrade FAQ's

Upgrade FAQs

Upgraded Management Portal - An Introduction

Introduction to the upgraded Management Portal 

What is the locations tab and how can you use it?

Management Portal - Locations Tab

Managing host and visitor lists ensures a seamless experience for visitors when making a visitation booking or checking-in to see a host.

Management Portal - How to Merge profiles

Management Portal - How to Archive profiles

What is the Review Queue tab and how can you use it?

Management Portal - Review Queue

What is the People Directory tab and how can you use it?

Management Portal - People Directory Tab

What is the Visits tab and how can you use it?

Management Portal - Visits Tab

Add, edit or delete user access in the Management Portal

Management Portal - Managing User Access

Log into the Management Portal to set up automatic notifications for when a printer is out of paper

Management Portal - Setting Up Notifications

Add new visitor types to your Zipline system, customising entry requirements for each

Management Portal - How To Add New Visitor Types

How to use the upgraded Management Portal

How to update your locations visiting hours and density limits

Update visiting hours and density limits

Add new visitor flows to your Zipline system and customise entry requirements for each

Add a new visitor flow

Update Zipline visitor flows as frontline compliance requirements change to ensure visitors are provided with current conditions of entry

Update an existing visitor flow

How to manage visitor flows

How to access and use the Executive Reporting Dashboard

How To Access & Use The New Executive Reporting Dashboard

All of your data can be exported into a .csv file

How To Export Visits Data

Data and reporting

What are evidence requirements and how do you set them for specific visitor types?

How To Set Evidence Requirements

What evidence can be captured and how do you add this into the check-in flow?

How To Capture New Evidence From Visitors

How do you add in multiple choice questions, directing visitors down different digital pathways based on their answers?

How to add in multiple choice questions to a visitor's check-in flow

Evidence Requirements

An overview of the Zipline user experience on site

Using the Zipline Kiosk on site

How to check-in using Zipline

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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