When you reply to customer messages in the RateIt Portal, by default, the customer will receive an email reply from [email protected]. In order to encourage direct dialogue and communication with customers, we recommend changing the reply email address to the one you own or manage - for example, your own personal email address or a customer service email (e.g. [email protected]).
Here's how to change the default reply email address:
1. Login to your portal using your username and password.
2. Once logged in to the portal, click on Settings in the top right-hand corner of the screen.
3. Click on Emails under the Company Settings, enter your company's email address in the text field, and then click Set As Default
Now when you reply to customer messages in the RateIt Portal, the message the customer receives will be from the email you entered! Please note though, that while setting a default email address is a Super-User privilege only, anyone from your organisation who can respond to comments can override the email address while responding.