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How do I edit a response template?
How do I edit a response template?
Ian James S. Pagulayan avatar
Written by Ian James S. Pagulayan
Updated over a week ago

At the moment, you're only able to create and edit email response templates when you click Reply next to an active customer comment (it's an annoying quirk - we know - this will be fixed up when we release our new Messaging this space!)

In the meantime, here's what to do:

Step 1: Click on the Ratings tab along the top toolbar

Step 2: Click the Reply button next to any active comment (don't worry, you won't need to send a reply unless you want to!)

Step 3: Choose the template you would like to edit from the list to the left

Step 4: Edit the subject and email message as needed

Step 5: Click Update Template button down the bottom

Step 6: At this point, you can either send the reply or click cancel (the template updates will be saved!)

Step 7: That's it!

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