How to ask for help

Candidates can ask for support with their application process

Written by Jarrod Page
Updated over a week ago

Candidates may have questions or require support during the application process, that's why we have a "Get Help" option! By selecting this and lodging a request candidates are able to contact Zipline and get the assistance needed.

Here's how candidates ask for help:

  1. Select the Get Help button located at the bottom of the application

  2. Select the Issue Type from the dropdown list and provide further information in the Details of Issue field.

    • PRO-TIP: The more information provided, the better our assistance is! The more specific, the better!

  3. Select Submit Request to lodge the support request

  4. A response will be provided within one business day via email, this response will provide additional instructions or steps being taken to resolve the issue

    • NOTE: If the issue doesn’t relate to the application process and is instead a question for your potential employer, we'll redirect the query to allow this employer to respond.

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