Introduction
Zipline contains a status for each specific check to help people understand where in the lifecycle the check is at.
Our admin portal displays statuses in a variety of places. When reviewing a specific check, you can change statuses using our status switcher (and relevant smart actions), located in the top right hand corner.
Our worker portal displays simplified statuses in a "to do list".
This article explains the different statuses, what they mean, and the actions possible for admin users and workers for each status.
Managing Status: Checks Managed by Zipline
When a check is managed by Zipline's AI & Compliance Officers, it goes through a linear order. First, it is managed by Zipline, and then passed through to you for review, where required. You can see who is currently responsible for executing a check at any point in time by looking at the "owner" icon, bottom right of a check.
Status | What It Means | What You Can Do | What Workers See & Can Do |
Pending | Action yet to be taken on check |
| To Do – Data such as files can be added |
In progress* | Automated status used for in-progress ref checks & functional assessments only |
| In Progress – Data such as files can be added |
Zipline Review | In queue of Zipline to conduct a check |
| In Review – Data such as files can be added |
Zipline Processing | In queue of Zipline - waiting on other info or external party |
| In Review – Data such as files can be added |
Change Requested (Managed by Zipline) | Waiting on worker to provide correct info, will next go to Zipline |
| Change Requested – Data such as files can be added |
Review (Managed by You) | In your queue for review |
| In Review – Data such as files can be added |
Processing (Managed by You) | In your queue, waiting on another action |
| In Review – Data such as files can be added |
Change Requested (Managed by You) | Waiting on worker to provide correct info, will next go to you (Review) |
| Change Requested – Data such as files can be added |
Approved | Approved, marked as compliant |
| Completed |
Exempted | Not needed (permanent, temporary, or deferred to later), marked as compliant |
| Completed |
Rejected | Not acceptable |
| In Review – Data such as files can be added |
Notes
In some cases, certain actions may not be possible due to validation. For example, if you have not filled in all required fields, approving a check is not possible.
Where a check is fully managed by Zipline, for example, our Identity Check which we conduct as part of our ACIC regulatory obligations, the status cannot be changed by you.
The "In Progress" status is an automatically calculated status only available for Reference Checks & Functional Assessment Integrations.
Workers do not see a check if it is set up as "Admin only".
Managing Status: Checks Managed Fully by You
Checks fully managed by you have a simpler set of statuses.
Status | What It Means | What You Can Do | What Workers See & Can Do |
Pending | Action yet to be taken on check |
| To Do – Data such as files can be added |
In progress* | Automated status used for in-progress ref checks & functional assessments only |
| In Progress – Data such as files can be added |
Review (Managed by You) | In your queue for review |
| In Review – Data such as files can be added |
Processing | In your queue, waiting on another action |
| In Review – Data such as files can be added |
Change Requested | Waiting on worker to provide correct info, will next go to you (Review) |
| Change Requested – Data such as files can be added |
Approved | Approved, marked as compliant |
| Completed |
Exempted | Not needed (permanent, temporary, or deferred to later), marked as compliant |
| Completed |
Rejected | Not acceptable |
| In Review – Data such as files can be added |
Notes
In some cases, certain actions may not be possible due to validation. For example, if you have not filled in all required fields, approving a check is not possible.
Managing Check Status: Key Scenarios
Checks statuses update via a mixture of manual and automated actions.
Workers
Workers adding new data causes a requirement to move back to a "Review" status.
Adding something on behalf of a worker
Add data (files, fields, etc.) via the portal.
Once finished adding all relevant data (which may include multiple files), move to "Zipline Review" if Zipline conducts the check.
If you fully manage the check, you can approve or exempt the check from there. Note, AI may take 1-2 minutes to process the data added, if you would like to bypass AI, you can do this.
Status changes made by admins
You can update the status of a check at any time, so long as the action is allowed. We log these actions in the portal for auditability.
Status changes made by AI
If a document is uploaded, and AI is on, it may automatically update the status of a check, as relevant to the protocols for the check.
Groups
Groups roll up several checks, so you can see how the overall group is progressing. There are the statuses for groups:
Pending: All checks are Pending
In Progress: At least one check in beyond Pending)
Done: All checks are Approved or Exempted)
Tasks
Tasks allow you to see the sub-status of a specific check, where applicable.