App Crash

If the app has crashed, your device may display one of the following:

Register Device screen
RateIt logo screen
Blank screen

How to Fix It: Perform a Hard Reset

You can resolve this issue by performing a hard reset on your device:

Press and hold the Power Button and the Volume-Down Button at the same time.
Continue holding both buttons for 8 seconds or until the device starts the reboot process.

Once the device restarts, the app should function as expected.

Device won't turn on / Charging Issue

If your device shows a black screen or a charging icon but doesn’t turn on, it may not necessarily indicate a faulty device. The issue could be related to the charger, cable, or power source. Please follow these troubleshooting steps to determine the cause and resolve the issue:

Step-by-Step Troubleshooting

Check the buttons
Ensure no buttons (Power, Volume, or Home) are being pressed or stuck.
Verify the power source
Plug the charger directly into a wall power socket instead of a USB port.
Inspect the cable connection
Disconnect and reconnect the charging cable securely.
Test with a different cable and adapter
- Use a different cable and adapter to charge the device.
- Test them separately.
- Ensure the charger is rated 10W or 12W (tablet charger). Avoid using a phone charger or charging via a computer’s USB port.
Try a different power outlet
Plug the charger into another wall socket. Allow the device to charge for 15 to 30 minutes before attempting to turn it on.
Turn the device on
After charging, press and hold the Power Button for 4 seconds to power the device on.
Perform a restart
If the device doesn’t turn on, press and hold the Power Button and Volume-Down Button simultaneously for 8 seconds or until the device reboots.

Unresponsive Touch

If your RateIt tablet's screen isn't responding properly, you might notice one of the following issues:

The screen freezes when a mood is selected.
The screen only responds after applying hard touches.
The screen is stuck, and it takes a long time for customers to complete interactions.

Confirming if Voice Assist is Enabled

A common cause of this issue is Voice Assist being enabled. When Voice Assist is active, a blue square will appear around any tapped object, as shown below:

How to Disable Voice Assist

For Android Devices

Press and hold the Volume Up and Volume Down buttons at the same time.
Keep holding until you see a pop-up message confirming:
"Voice Assist turned off with Volume up and down keys."

For a visual guide, check out this short video on disabling Voice Assist: https://www.youtube.com/watch?v=p8Q7EFGcuKw

For iOS Devices

Open the tablet’s Settings menu.
Navigate to Accessibility.
Locate Voice Assist or TalkBack.
Toggle the feature off.
Confirm the change and test the screen’s responsiveness.

How do I reset my password for the RateIt Portal?

Forgotten your password? No worries!

Head to portal.rateitapp.com
Click the Help, I forgot my password button.
It will redirect you to a reset page; enter your registered email address and hit Reset Password.
A password reset link will be sent to your registered email address.
Follow the instructions in the email to get your new password set up.

Didn't receive the reset link?

Check your spam/junk mail folder
If it's not there - please email [email protected], and we'll take a look for you!

RateIt Email Notifications

To update your email notification preferences:

1. Head to https://portal.rateitapp.com/ and log into your RateIt Portal with your username and password

2. Head to Settings via the top right-hand corner of the My Insights page

3. Click on My Email Notifications from the left-hand column

4. From here, you can either enable or disable the various email notifications as desired

To learn more about the different types of email notifications, check out this handy guide over here.