The number of visitors allowed to enter your facility can change from time to time based on the State directives for safety protocols against the spread of the COVID-19 virus.

Here's how you could change your capacity restrictions to remain compliant and to keep everyone in your facility safe:

  1. Login to your Booking Management Portal.

  2. Select a location you'd like to update the settings using the Locations dropdown situated on the upper left corner of the portal.

  3. Click Settings on the upper right corner of the screen.

  4. Select Capacity restrictions on the left side options.

  5. Find the Area you'd like to change the capacity for, and then click Edit.

  6. From there, update your capacity; if you have multiple areas, you have the option to choose which area(s) you'd like to reflect the updates; and then click Save.

Area-specific Capacity Restrictions

  • Concurrent bookings - This limit applies to bookings in a particular location/area.

Visitee/Resident-specific Capacity Restrictions

  • Maximum booking length - The maximum length a visit can go for.

  • Maximum group booking size - The maximum number of visitors that can be on any given group booking.

  • Maximum daily bookings for a visitee - The maximum number of bookings that a resident or patient can have in one day. Leave blank to set as unlimited.

  • Maximum concurrent bookings for a visitee - The maximum number of bookings that a resident or patient can have at any one time. Leave blank to set as unlimited.

  • Maximum daily visitors for a visitee - The maximum number of visitors per resident in any one day. Leave blank to set as unlimited.

💌 Still need help? Please email us at [email protected], and one of our Support Heroes will be happy to assist.

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